Shipping Policy
Effective Date: 14 August 2026 Last Updated: 14 August 2026
At Micky Money, we aim to make the delivery process simple, reliable and transparent. This Shipping Policy explains how we process, ship and deliver orders placed through the Micky Money website.
Micky Money is operated by VRV Enterprises, a sole proprietorship based in Ludhiana, Punjab, India. We currently offer shipping only within India.
1. Shipping Coverage
Micky Money currently delivers products only within India.
We are unable to accept or fulfil international shipping orders at this time. Delivery is also subject to the availability of courier services for the delivery pincode provided by the customer.
Although we aim to serve as many locations as possible, certain remote, restricted or otherwise non-serviceable pincodes may not be eligible for delivery through our logistics network.
If a particular delivery address is not serviceable, we may contact the customer to discuss the available options or cancel the order where delivery cannot reasonably be completed.
2. Order Processing
Orders are generally processed and prepared for dispatch within 1–2 business days after successful order confirmation and payment authorization.
Order processing may take longer in certain circumstances, including during major sale events, promotional periods, public holidays, unusually high order volumes, inventory verification, payment verification or circumstances outside our reasonable control.
The order processing period refers to the time required to prepare the order for dispatch. It does not represent the total delivery time.
All orders will generally be delivered within 4–5 working days from the date of order confirmation, subject to the destination, courier network, and other circumstances affecting transportation.
Once an order has been processed and handed over to our logistics partner, the delivery timeline will depend on the destination, courier network and other circumstances affecting transportation.
3. Shipping and Delivery Partners
Micky Money uses Shiprocket to manage shipping and logistics for customer orders.
Shiprocket may allocate an appropriate courier or logistics partner based on factors such as destination, serviceability, availability, delivery network and other operational considerations.
Customers may therefore receive their order through different courier or delivery partners arranged through the Shiprocket platform.
The availability of a particular courier partner cannot be guaranteed for an individual order.
4. Shipping Charges
Micky Money currently offers free shipping on orders with a minimum order value of ₹1,000, subject to serviceability and any applicable exclusions communicated at checkout.
For orders below ₹1,000, applicable shipping charges will be calculated based on the shipment details and displayed during the checkout process.
Shipping charges may vary depending on factors such as delivery location, package weight, dimensions, serviceability and the applicable logistics rates.
The shipping charge displayed to you at checkout before completing your order will be the applicable shipping charge for that order, subject to correction of any obvious technical or system error.
5. Delivery Time
Delivery timelines can vary depending on the delivery address and the logistics network available for that location.
Micky Money does not currently promise a fixed number of days for delivery because the actual delivery time may depend on the courier, destination, weather, transportation conditions, public holidays, operational disruptions and other circumstances outside our direct control.
Any estimated delivery date or timeframe shown during checkout or in shipment communications is provided as an estimate and should not be treated as a guaranteed delivery date unless Micky Money expressly states otherwise.
6. Shipment Tracking
Once your order has been dispatched and tracking information becomes available, we may provide shipment tracking details through email, SMS, WhatsApp or other communication channels associated with your customer account.
You can use the tracking information to monitor the progress of your shipment and, where available, view delivery updates provided by the applicable logistics partner.
Tracking information is provided by the logistics network and may occasionally take some time to update.
A temporary lack of tracking updates does not necessarily mean that a shipment has been lost or stopped.
7. Delivery Attempts
Our logistics partners may make multiple delivery attempts depending on their delivery procedures and the circumstances of the shipment.
Customers should ensure that the shipping address and contact details provided during checkout are accurate and that someone is reasonably available to receive the shipment when delivery is attempted.
If the delivery partner is unable to deliver the order after the applicable delivery attempts, the shipment may be returned to the sender.
8. Incorrect or Incomplete Address
Customers are responsible for providing an accurate and complete shipping address, including the correct name, house or building information, street or locality, city, state, pincode and contact number.
If an order cannot be delivered because the customer has provided an incorrect, incomplete or outdated address, Micky Money may not be able to guarantee re-delivery without additional shipping charges.
If the shipment is returned to Micky Money because of an incorrect or incomplete address, refused delivery, repeated failed delivery attempts or another reason attributable to the customer, applicable shipping and return-to-origin charges may be deducted from any refund otherwise payable, to the extent permitted by applicable law.
9. Delayed Delivery
While we work with our logistics partners to deliver orders as efficiently as possible, delivery delays may occasionally occur.
Delays may result from weather conditions, transportation disruptions, public holidays, high shipment volumes, courier operational issues, natural events, government restrictions, incorrect address information, failed delivery attempts or other circumstances outside Micky Money's reasonable control.
If your order appears to be significantly delayed or the tracking information indicates an unusual issue, please contact us at info@mickymoney.com or 7652900033 and we will make reasonable efforts to assist you.
10. Damaged or Tampered Packages
If your package appears visibly damaged, opened, leaking or tampered with when delivered, we recommend that you accept the delivery only where you are able to document the condition of the package and contact Micky Money promptly.
Please take clear photographs or videos of the outer packaging, shipping label and the condition of the package before opening it where reasonably possible.
If the contents are damaged, incorrect or otherwise affected, please contact us within the applicable return period so that we can investigate the matter and determine the appropriate resolution.
11. Missing Products
If you receive your order and discover that one or more products that were included in the order are missing, please contact Micky Money within 7 days of delivery.
We may request photographs or videos of the package and its contents, the shipping label, invoice and other information reasonably necessary to verify the issue.
Once the claim has been verified, we may provide an appropriate resolution, which may include shipment of the missing product, replacement or refund, depending on the circumstances and product availability.
12. Failed Delivery and Returned Shipments
If a shipment is returned to Micky Money because the customer refuses delivery, is unavailable for repeated delivery attempts, provides an incorrect or incomplete address, fails to respond to delivery requests, or otherwise causes the shipment to be returned, the order may be treated as a returned or undelivered shipment.
Where a refund is applicable, Micky Money may deduct reasonable shipping and return-to-origin charges incurred because of the failed delivery, to the extent permitted by applicable law.
Where possible, we may contact the customer to determine whether re-delivery can be arranged.
Any additional delivery charges required for re-delivery may be communicated to the customer before the shipment is sent again.
13. Order Cancellation and Shipping
Orders may be cancelled before they are dispatched, subject to our cancellation terms.
Once an order has been dispatched, it cannot be cancelled through the standard cancellation process.
If you no longer wish to receive a shipment after it has been dispatched, please contact us rather than intentionally refusing delivery. A refused or failed delivery may result in the shipment being returned to Micky Money and applicable logistics charges may apply.
14. Changes to Shipping Policy
Micky Money may update this Shipping Policy from time to time to reflect changes in our logistics arrangements, delivery coverage, shipping charges, business operations or applicable requirements.
The latest version of this Shipping Policy will always be published on the Micky Money website, together with the applicable "Last Updated" date.
15. Contact Us
If you have questions regarding shipping, delivery or tracking, please contact:
Micky Money A brand operated by VRV Enterprises
- Email: info@mickymoney.com
- Phone: 7652900033
Registered Address: 2581/10/G, IND AREA, PLOT NO- B-23, RK Rd, near HDFC BANK, Cheema Chowk, Transport Nagar, Industrial Area-A, Ludhiana, Punjab 141003, India
GSTIN: 03BBWPJ1029G2ZR