Privacy Policy

Micky Money is a brand operated by VRV Enterprises, a sole proprietorship based in Ludhiana, Punjab, India. We value the trust you place in us when you visit our website, create an account, purchase our products, communicate with our customer support team, or otherwise interact with our services.

This Privacy Policy explains how Micky Money collects, uses, stores, shares and protects information relating to visitors and customers of our website. It also explains the choices and rights that may be available to you in relation to your personal information.

By accessing or using the Micky Money website, creating a customer account, placing an order, or otherwise providing information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use the website or provide personal information to us.

1. About Micky Money

Micky Money is operated by VRV Enterprises, a sole proprietorship registered in India.

Legal Name: VRV Enterprises
Brand Name: Micky Money
GSTIN: 03BBWPJ1029G2ZR

Our registered business address is:

2581/10/G, IND AREA, PLOT NO- B-23, RK Rd, near HDFC BANK, Cheema Chowk, Transport Nagar, Industrial Area-A, Ludhiana, Punjab 141003, India

For questions regarding this Privacy Policy, personal information, or privacy-related concerns, you may contact us at:

Email: info@mickymoney.com
Phone: 7652900033

Our designated grievance and privacy contact is Laksh, who can be contacted using the details above.

2. Information We Collect

When you use Micky Money, we may collect information that you provide directly to us, information generated through your use of our website, and information that we receive from service providers involved in processing your order.

The information we collect depends on how you interact with our website and may include your name, email address, telephone or mobile number, billing address, shipping address and other contact details required to communicate with you or fulfil your order.

Because a customer account is required to place an order on Micky Money, we also collect information necessary to create and maintain your account. This may include your login credentials and account-related information.

When you purchase a product, we collect information associated with the transaction, such as the products purchased, order number, order date, order value, billing information, shipping information, payment status, delivery status, cancellation information and information relating to returns, replacements or refunds.

We may also collect information that you voluntarily provide when contacting our customer support team, submitting a return or refund request, reporting a problem with an order, participating in a promotion, providing feedback, or otherwise communicating with us.

3. Payment Information

Micky Money accepts online payments through third-party payment service providers, including PhonePe and Cashfree.

Depending on the payment method selected by you, these payment providers may process payment-related information necessary to authorize, complete and verify your transaction. This may include transaction identifiers, payment status and other information required by the payment provider or financial institution involved in the transaction.

Payment information submitted during checkout may be processed directly by the applicable payment service provider. Micky Money does not intend to store complete card numbers, CVV numbers, UPI PINs, passwords, OTPs or other payment authentication credentials on its own systems.

Your use of a payment method may also be subject to the terms, conditions and privacy practices of the relevant payment service provider.

Micky Money will never ask you to provide your UPI PIN, card PIN, OTP, password or similar payment authentication credential to our customer support team.

4. Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically through standard web technologies, server logs, cookies and similar technologies.

This may include your IP address, browser type, device type, operating system, device or browser identifiers where applicable, referring website, pages visited, links or elements interacted with, approximate location derived from technical information, date and time of access, and other technical information relating to your interaction with the website.

This information helps us operate the website, maintain security, understand how visitors use our services, identify technical problems, improve website performance and measure the effectiveness of our marketing and advertising activities.

The information collected automatically generally does not identify you by name on its own. However, it may be associated with information that you have provided to us, particularly when you are logged into your customer account.

5. Cookies and Similar Technologies

Micky Money may use cookies, pixels, tags, scripts and similar technologies to provide and improve our website and services.

Cookies may allow the website to remember information about your session and preferences, help maintain your customer account, support shopping and checkout functionality, understand website traffic and usage, improve website performance, measure marketing campaigns, and support advertising or remarketing activities.

We may also allow selected third-party service providers, such as analytics, advertising, payment, technology and marketing providers, to use similar technologies in connection with our website.

The specific cookies and third-party technologies used by Micky Money may change from time to time as our website, services and marketing activities evolve.

You can generally control or restrict cookies through your browser or device settings. However, disabling certain cookies may affect the availability or functionality of parts of the Micky Money website.

6. How We Use Personal Information

We use the information we collect primarily to operate Micky Money and provide the services you request.

When you create an account, we use your information to establish and maintain your customer account. When you place an order, we use your information to process the transaction, confirm your purchase, arrange payment, prepare the order and coordinate delivery.

We may share relevant information with Shiprocket and its associated delivery or logistics partners so that your order can be picked up, transported and delivered to the address provided by you. This may include your name, phone number, shipping address, order information and other information reasonably necessary for delivery.

We may also use your information to communicate with you regarding your orders, payments, account, delivery status, cancellations, returns, refunds, replacements, customer support requests and other matters relating directly to your relationship with Micky Money.

In addition, we may use information to protect the security and integrity of our website, detect and prevent fraudulent or unauthorized transactions, investigate misuse, enforce our terms and policies, resolve disputes, maintain business records, comply with legal and regulatory requirements, and establish, exercise or defend legal claims.

We may also use information to understand customer preferences and website usage, improve our products and services, improve the website experience, evaluate the performance of our marketing activities and develop new products, services and features.

Where permitted by applicable law and where the required consent has been obtained, we may use your information to send promotional communications and personalized marketing through email, SMS, WhatsApp or other electronic communication channels.

7. Marketing Communications

Micky Money may communicate with customers about products, offers, promotions, new arrivals, recommendations and other marketing information through email, SMS, WhatsApp and other communication channels.

Where applicable, we will provide an appropriate opportunity to provide or withdraw consent for promotional communications.

If you no longer wish to receive promotional emails, you may use the unsubscribe mechanism provided in the relevant communication. You may also contact us at info@mickymoney.com to request changes to your marketing preferences.

Please note that opting out of promotional communications does not necessarily prevent us from sending important service-related communications. For example, we may still send information relating to your order, payment, account security, delivery, cancellation, return, refund or other transaction-related matters where necessary to provide the services you have requested.

8. Analytics and Advertising

Micky Money may use third-party analytics, advertising, conversion tracking and marketing technologies to understand how visitors interact with our website and to measure and improve our marketing activities.

These technologies may collect information relating to your device, browser, IP address, website activity, interactions with advertisements and other technical information.

The specific analytics or advertising services used by Micky Money may change over time. We may use services provided by third parties for purposes such as website analytics, advertising measurement, conversion tracking, remarketing, audience measurement and campaign optimization.

Where applicable, these third-party providers may process information in accordance with their own privacy policies and terms.

Where consent is legally required for a particular use of cookies or personal information, Micky Money will seek the applicable consent before carrying out that processing.

9. How We Share Information

We do not sell your personal information as a standalone commercial product.

However, operating an online store requires us to work with certain third-party service providers. We may share information with these providers where it is reasonably necessary for them to perform services on our behalf or to provide services that you have requested.

For example, payment-related information may be processed by PhonePe and Cashfree in connection with your purchase. Shipping and delivery information may be provided to Shiprocket and its relevant logistics partners so that your order can be delivered.

We may also use third-party providers for website technology, hosting, data storage, customer support, communications, analytics, marketing, advertising, fraud prevention, security, order management and other business functions.

We expect service providers that process personal information on our behalf to handle that information in accordance with applicable contractual, technical and legal requirements.

We may also disclose information where we reasonably believe disclosure is necessary to comply with applicable law, regulation, court order, governmental request or other lawful process, or where necessary to protect the rights, safety, property or security of Micky Money, our customers or other persons.

If VRV Enterprises or Micky Money becomes involved in a merger, acquisition, restructuring, sale of assets, business transfer or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate protections.

10. Shipping and Logistics

Micky Money uses Shiprocket and its associated logistics and delivery partners to fulfil customer orders.

In order to deliver your purchase, we may provide the logistics provider with information such as your name, mobile number, shipping address, order information and other information reasonably necessary for shipment processing and delivery.

This information may also be used by the logistics provider to generate shipping documentation, provide tracking information, communicate regarding delivery attempts and manage returned or undelivered shipments.

The handling of information by Shiprocket or an individual delivery partner may also be subject to that provider’s own terms and privacy practices.

11. Customer Accounts

A customer account is required to place an order on Micky Money.

You are responsible for providing accurate information when creating and maintaining your account and for keeping your account credentials confidential.

You should not share your password or other account credentials with another person. If you believe that your account has been accessed without your authorization, you should contact us as soon as reasonably possible.

We may suspend, restrict or terminate an account where reasonably necessary to protect the security of our website, prevent fraud or misuse, investigate suspicious activity, enforce our Terms & Conditions, or comply with applicable law.

12. Data Security

We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.

However, no website, internet transmission, electronic storage system or method of communication can be guaranteed to be completely secure.

You should therefore take reasonable precautions when using our website, including maintaining the confidentiality of your account credentials and avoiding sharing passwords, OTPs, UPI PINs or payment authentication information with anyone.

If we become aware of a security incident involving personal information, we will take appropriate steps as required under applicable law.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for the duration of your customer relationship with us, as necessary to process and maintain transaction records, provide customer support, manage returns and refunds, prevent fraud, resolve disputes, maintain financial and tax records, comply with legal obligations, and establish, exercise or defend legal claims.

The period for which particular information is retained may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably required and there is no legal, regulatory or legitimate business reason to retain it, we may delete, anonymize or securely dispose of it in accordance with our applicable practices.

14. Your Rights and Privacy Choices

Depending on applicable law, you may have certain rights regarding the personal information we process about you.

These may include requesting information about the personal data we process, requesting correction of inaccurate or incomplete information, requesting deletion where legally applicable, withdrawing consent where processing is based on consent, and requesting other actions or exercising other rights available under applicable data-protection law.

You may also request to stop receiving promotional communications from us.

To make a privacy-related request, please contact:

Laksh
VRV Enterprises / Micky Money
Email: info@mickymoney.com
Phone: 7652900033

For security and privacy reasons, we may need to verify your identity before completing certain requests. This is intended to prevent unauthorized persons from accessing, changing or deleting personal information belonging to another individual.

If you withdraw consent for a particular activity, the withdrawal will generally apply to future processing based on that consent and will not necessarily affect processing that was lawfully completed before the withdrawal. It may also not prevent us from continuing processing where another lawful basis or legal obligation permits or requires us to do so.

15. Children’s Privacy

Micky Money does not sell age-restricted products and does not intentionally design its services to exclude customers based solely on being under 18.

However, privacy and consent requirements for children may vary under applicable law. Where applicable law requires parental or guardian consent for the processing of personal information belonging to a child, such requirements will apply.

We do not knowingly seek to collect unnecessary personal information from children.

If a parent or lawful guardian believes that a child has provided personal information to us in circumstances where such collection was not appropriate, they may contact us at info@mickymoney.com.

16. Third-Party Websites and Services

Our website may contain links, integrations or references to websites, applications or services operated by third parties.

These third parties may include payment providers, logistics providers, social media platforms, advertising services, analytics providers or other external services.

When you interact with a third-party service, your information may be handled according to that third party’s own terms and privacy policy. Micky Money does not control the privacy practices of third parties that operate independently of us.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

17. International Processing

Micky Money primarily operates its e-commerce business in India and currently ships products only within India.

However, some technology, payment, analytics, advertising, communication or other service providers used by us may process or store information using infrastructure located outside India.

Where personal information is processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual or other safeguards.

18. Changes to This Privacy Policy

Our business, website, technology and legal obligations may change over time. We may therefore update this Privacy Policy periodically.

When we make changes, we will publish the revised Privacy Policy on the Micky Money website and update the “Last Updated” date at the beginning of this document.

If a change is material and applicable law requires us to provide additional notice or obtain consent, we will take the appropriate steps.

You are encouraged to review this Privacy Policy periodically so that you remain informed about how Micky Money handles personal information.

19. Grievance Redressal and Privacy Complaints

If you have a question, concern, complaint or grievance relating to the collection or use of your personal information, you may contact our designated grievance and privacy contact.

Name: Laksh
Designation: Grievance / Privacy Contact
Business: VRV Enterprises / Micky Money

Email: info@mickymoney.com
Phone: 7652900033

Registered Address:

2581/10/G, IND AREA, PLOT NO- B-23, RK Rd, near HDFC BANK, Cheema Chowk, Transport Nagar, Industrial Area-A, Ludhiana, Punjab 141003, India

When contacting us, please provide sufficient information to help us understand and investigate your concern. Where your complaint relates to an order or customer account, including the relevant order number or account details may help us respond more efficiently.

We will review and respond to privacy-related concerns in accordance with applicable law.

20. Governing Law

This Privacy Policy is governed by the laws applicable in India.

Nothing in this Privacy Policy is intended to restrict or exclude any rights or remedies that cannot legally be restricted or excluded under applicable law.