Returns, Refunds & Cancellation Policy
Effective Date: 14 August 2026 Last Updated: 14 August 2026
At Micky Money, we want you to receive your products in good condition and exactly as ordered. While we take reasonable care when processing and shipping orders, issues can occasionally occur during packing, transportation or delivery.
This Returns, Refunds & Cancellation Policy explains when a product may be returned, how to report a problem, how replacements and refunds are handled, and when an order may be cancelled.
Micky Money currently offers a 7-day return window for eligible issues only. This is not a general change-of-mind or no-questions-asked return policy.
1. Eligible Returns
A product purchased from Micky Money may be eligible for return where the product received by the customer is damaged, defective, incorrect, or where an item that was included in the order is missing.
A return request must be raised within 7 days from the date of delivery.
We encourage customers to contact us as soon as they notice an issue rather than waiting until the end of the return period. Early reporting allows us to investigate the issue more effectively and, where appropriate, arrange a replacement or other resolution more quickly.
Returns are subject to verification. The fact that a return request has been submitted does not automatically mean that the return has been approved.
2. No Change-of-Mind Returns
Micky Money does not currently offer returns simply because a customer has changed their mind, no longer wants the product, selected the wrong product, ordered the wrong size or variant where applicable, or does not like the product.
Our 7-day return window applies specifically to eligible issues such as damage, defect, incorrect product delivery or missing products.
Nothing in this policy is intended to limit any mandatory consumer rights that may apply under applicable law.
3. Beauty, Cosmetic and Personal-Care Products
Because many of the products sold by Micky Money are beauty, cosmetic, skincare, hair-care or personal-care products, hygiene and product integrity are important considerations.
Opened or used beauty, cosmetic, skincare, hair-care and similar personal-care products are generally not eligible for return.
A product may also be considered ineligible where its packaging, seal, label, protective covering or other original components have been removed or materially damaged, except where the removal or damage itself is the subject of the complaint or is necessary to identify a genuine product defect.
If you receive a beauty or personal-care product that is damaged, defective or incorrect, please contact us before using the product and within the applicable seven-day return period.
4. Products Received Damaged
If a product arrives damaged, please contact Micky Money within seven days of delivery.
Where possible, please take clear photographs or videos showing the outer packaging, shipping label, product packaging and the damaged product.
If the package appears visibly damaged or tampered with at the time of delivery, customers should document the condition of the package before opening it where reasonably possible.
This information helps us determine whether the damage occurred during handling or transportation and allows us to raise the matter with the relevant logistics provider where necessary.
5. Incorrect Product
If you receive a product that is different from the product you ordered, please contact us within seven days of delivery.
We may request photographs or videos of the product received, its packaging, shipping label and other relevant information so that we can verify the issue.
Once the issue has been verified, we may arrange a replacement with the correct product where available. If the correct product is not available, an appropriate refund may be offered.
6. Missing Product
If your order contains multiple products and one or more products are missing, please contact us within seven days of delivery.
We may review the order records, packing information, shipment details and other available information before determining the appropriate resolution.
Where the missing product is verified, we may arrange shipment of the missing item where available. If the product cannot be supplied, we may provide an appropriate refund.
7. Defective Products
If you believe a product is defective, please contact Micky Money within seven days of delivery and provide a description of the problem along with photographs or videos where appropriate.
For certain electronic products or products covered by a manufacturer's warranty, the issue may need to be evaluated under the manufacturer's warranty or service process.
Micky Money may request additional information, testing or documentation where reasonably necessary to determine whether the issue is a manufacturing defect, transit damage, misuse or another issue.
A product that has been damaged through misuse, negligence, unauthorized modification, improper installation, improper storage or use contrary to the manufacturer's instructions may not qualify for a return or refund.
8. How to Request a Return
At present, return requests must be submitted directly to Micky Money through our customer support channels.
You may contact us by:
- Email: info@mickymoney.com
- Phone: 7652900033
When contacting us, please provide your order number and a clear description of the issue.
Depending on the nature of the claim, we may ask you to provide photographs or videos of the product and packaging, the shipping label, invoice or other information required to verify the request.
Micky Money may introduce an online return-request system through the customer account in the future. If such a system is introduced, the process for submitting return requests may be updated accordingly.
9. Verification of Return Requests
All return, replacement and refund requests are subject to reasonable verification.
We may review order information, shipment records, product information, photographs, videos, packaging, delivery information and other relevant details before approving a request.
Where a product is required to be returned, we may inspect the product after it is received to verify its condition and the reason for the return.
Customers should retain the original product, packaging, labels, accessories, manuals and other components until the return or resolution process has been completed.
10. Replacement
Where an eligible return is approved, Micky Money may offer a replacement where the same product is available.
Replacement is subject to product availability. If the same product is unavailable, discontinued or otherwise cannot reasonably be supplied, Micky Money may provide an appropriate refund instead.
The replacement product will be delivered within 4–5 working days after the replacement request is approved.
Replacement may be arranged through Shiprocket or another logistics provider used by Micky Money.
We will communicate the applicable resolution to the customer after reviewing the return request.
11. Return Pickup
Where a physical return is required, Micky Money may arrange a reverse pickup through Shiprocket or one of its associated logistics partners.
Customers should not independently ship products to Micky Money unless we specifically instruct them to do so.
The availability and timing of reverse pickup may depend on the serviceability of the customer's location and the logistics network available for that location.
In certain circumstances, customers may be provided with alternative return instructions if a reverse pickup is not available.
12. Return Shipping Charges
For an approved return resulting from a product being damaged, defective, incorrectly delivered or missing, Micky Money will bear the applicable return shipping cost through the return process arranged by us.
Customers will generally not be required to pay return shipping for an eligible product issue where the return has been approved by Micky Money.
If a customer sends a product back without authorization, or where the return does not qualify under this policy, Micky Money may not reimburse the associated shipping cost.
13. Refunds
Where a refund is approved, Micky Money will generally issue the refund to the original payment method used for the purchase.
The refund will normally be initiated after the return has been received and, where applicable, the returned product has been inspected and verified.
In situations where a physical return is not required, the refund may be initiated after the claim has been reviewed and approved.
Once the refund has been approved and initiated, the refunded amount will generally be credited within 5–7 working days.
The time taken for the refunded amount to appear in your bank account, card account or other payment account depends on the applicable payment provider, bank, card issuer or financial institution.
Micky Money will not be responsible for delays caused by a customer's bank, card issuer, payment gateway or other financial institution after the refund has been initiated.
14. Refunds for Cancelled Orders
If an order is successfully cancelled before dispatch, any payment already received for the cancelled order will generally be refunded to the original payment method.
The refund will be initiated after cancellation has been confirmed.
If an order has already been dispatched, the standard cancellation process is no longer available. If the shipment is subsequently returned to Micky Money, the applicable refund, if any, will be processed in accordance with this policy and may be subject to applicable shipping or return-to-origin charges where permitted by law.
15. Refused or Failed Deliveries
Customers should avoid intentionally refusing a shipment after it has been dispatched.
If an order is returned to Micky Money because the customer refused delivery, was repeatedly unavailable, provided an incorrect or incomplete address, failed to respond to delivery attempts, or otherwise caused the shipment to be returned, Micky Money may deduct applicable shipping and return-to-origin charges from any refund otherwise payable, to the extent permitted by applicable law.
Where appropriate, Micky Money may contact the customer to discuss re-delivery.
Any additional charges applicable to re-delivery may be communicated to the customer before the order is shipped again.
16. Non-Returnable Situations
A return request may be rejected where the product has been used, altered or damaged after delivery, where the issue is caused by misuse or improper handling, where the return request is submitted outside the applicable seven-day window, or where the product falls within a category for which returns are restricted due to hygiene or safety considerations.
A return may also be rejected where the customer is unable to provide reasonably sufficient information to verify the claimed issue, subject always to applicable consumer rights.
For products supplied with manufacturer warranties, certain defects may need to be addressed directly through the applicable warranty or authorized service process.
17. Original Packaging and Accessories
Where a return is approved, the customer should retain and return the product in its original packaging together with applicable labels, accessories, manuals, protective materials and other components supplied with the product.
This is particularly important for electronic, beauty, personal-care and other products where packaging, seals or accessories may be relevant to verification.
We understand that packaging may sometimes be damaged as part of the original problem. In such cases, customers should retain whatever packaging remains and provide photographs or videos showing its condition.
18. Promotional Products and Free Gifts
Where a product was purchased as part of a promotion that included a free gift, complimentary product or other promotional benefit, Micky Money may require the applicable promotional item to be returned together with the main product where the entire transaction or qualifying product is being returned.
The treatment of promotional discounts, free products and promotional benefits may depend on the terms of the specific offer.
19. Partial Returns
Where an order contains multiple products, an eligible return may relate only to the affected product rather than the entire order.
For example, if one product in a multi-product order is received damaged or incorrect while the other products are received correctly, Micky Money may process the return, replacement or refund for the affected product only.
The final resolution will depend on the nature of the issue and the applicable circumstances.
20. Cancellation by Micky Money
Although we aim to fulfil every successfully placed order, Micky Money may cancel an order where a product is unavailable, a significant pricing or listing error has occurred, payment cannot be verified, fraud or unauthorized activity is reasonably suspected, the delivery location is not serviceable, or the order cannot otherwise reasonably be fulfilled.
Where payment has already been received for an order cancelled by Micky Money, the applicable amount will be refunded through the original payment method, subject to applicable law and payment-provider processing.
21. Changes to This Policy
Micky Money may update this Returns, Refunds & Cancellation Policy from time to time to reflect changes in our products, fulfilment process, logistics arrangements, payment methods, return procedures or applicable legal requirements.
The latest version will be published on the Micky Money website with the applicable "Last Updated" date.
Any updated policy will apply to orders placed after the effective date of the revised policy, unless applicable law requires otherwise.
22. Consumer Rights
This policy is intended to explain Micky Money's standard return, refund and cancellation process.
Nothing in this policy is intended to exclude, restrict or override any mandatory rights or remedies available to consumers under applicable Indian law.
Where a mandatory legal requirement provides a consumer with a right that differs from this policy, the applicable legal requirement will prevail to the extent of any inconsistency.
23. Grievance Redressal
If you are dissatisfied with a decision relating to a return, replacement, refund or cancellation, or if you have another complaint regarding an order, you may contact our designated grievance contact.
- Name: Laksh
- Designation: Grievance Officer
- Business: VRV Enterprises / Micky Money
- Email: info@mickymoney.com
- Phone: 7652900033
Registered Address: 2581/10/G, IND AREA, PLOT NO- B-23, RK Rd, near HDFC BANK, Cheema Chowk, Transport Nagar, Industrial Area-A, Ludhiana, Punjab 141003, India
Please include your order number and relevant details so that we can review your concern efficiently.
24. Contact Us
For questions regarding shipping, returns, refunds or cancellations, please contact:
Micky Money A brand operated by VRV Enterprises
- Email: info@mickymoney.com
- Phone: 7652900033
Registered Address: 2581/10/G, IND AREA, PLOT NO- B-23, RK Rd, near HDFC BANK, Cheema Chowk, Transport Nagar, Industrial Area-A, Ludhiana, Punjab 141003, India
GSTIN: 03BBWPJ1029G2ZR